I. Inventory & Basic Product Information

1. Q: Do you have stock of industrial/medical display screens? Is the inventory sufficient?
   A: We have ample stock of industrial and medical display screens, covering a wide range of sizes from 10.1 inches to 15.6 inches, including rugged industrial flat-panel displays and high-resolution medical imaging displays. Our inventory supports immediate shipment, ensuring fast delivery with no long waiting time for customers.
2. Q: What is the cost-effectiveness of your medical display screens? Is the price competitive?
   A: Our medical display screens deliver excellent cost-effectiveness. We control costs through advanced production processes and large-scale raw material procurement. All products are industry-certified, and while maintaining high quality, our prices are 8%-15% lower than the industry average, achieving a perfect balance of performance, safety and affordability.
3. Q: Do you cooperate with well-known enterprises? Can you provide cooperation cases for reference?
   A: We have established partnerships with many renowned enterprises, including Honeywell, Hikvision, Lenovo, Sharp and more.
4. Q: How long has your company been established? Do you have rich industry experience?
   A: Founded in 2012, our company has 14 years of deep expertise in the industrial and medical display screen industry. We have accumulated extensive experience in product procurement, warehousing, sales and transportation, with a profound understanding of the differentiated needs of customers across various sectors. We have continuously optimized our products and services over the years, earning the trust and praise of global clients.
5. Q: Do you have your own factory?
   A: Yes. In addition to trading well-known brand products, we also operate our own production factory. We manufacture our own line of LCD screens with features such as high brightness, ultra-slim design and wide temperature tolerance.

II. Procurement & Pricing Policy

1. Q: Is there a tiered price discount for bulk purchase of industrial display screens?
   A: Yes, tiered discounts are available for bulk orders of industrial display screens—the larger the order volume, the higher the discount. Orders exceeding 100 units qualify for a 2% discount; orders over 1000 units can get a maximum discount of 5%. Specific discount plans will be tailored based on your actual order quantity and product model.
2. Q: Do you support small-batch procurement? What is the minimum order quantity (MOQ) for display screens?
   A: We support small-batch procurement to meet the diversified needs of customers. The MOQ for most display models is 10 units, while the MOQ for special models or customized products can be negotiated. Small-batch orders are also entitled to our professional pre-sales consultation and after-sales service.
3. Q: Are the payment terms flexible? Is installment payment supported?
   A: We offer flexible payment terms, supporting various common payment methods including T/T (Telegraphic Transfer), L/C (Letter of Credit) and PayPal. For large-value bulk orders, installment plans are available: generally, a 30% deposit is required upon order placement, and the remaining 70% balance is paid before shipment after production is completed. Specific terms can be negotiated based on the cooperation scale and cycle, subject to the final confirmation with our sales team.
4. Q: Can free warehousing service be provided for bulk purchases?
   A: Yes, free warehousing service is available for bulk orders. If you need temporary storage of goods after placing an order, we can provide free warehousing for up to 30 days. During the storage period, the goods will be properly kept to ensure no damage or loss; when you are ready for shipment, we can arrange delivery immediately as requested.
5. Q: Is the order modification process cumbersome? Is the processing efficiency high?
   A: Our order modification process is simple and efficient. If you need to modify your order (e.g., adjust product model, order quantity, delivery time, etc.), you only need to contact your dedicated account manager and inform us of the modification requirements. We will confirm the feasibility of the modification within 2 hours and complete the process adjustment within 1 working day, minimizing the impact on your cooperation plan.

III. Delivery & Logistics

1. Q: What is the standard delivery lead time for display screens? Is express delivery supported?
   A: The standard delivery lead time for our medical display screens is 3-7 working days. We support international express delivery services such as DHL and FedEx. Choosing express delivery can shorten the delivery cycle—we will match the most efficient express or logistics solution based on your destination to ensure timely delivery of goods.
2. Q: Can we designate the logistics company for medical display screen shipments? Can delivery timeliness be guaranteed?
   A: Yes, you can designate the logistics company for medical display screen shipments. We cooperate with major international logistics providers and can work with the logistics service provider of your choice. Meanwhile, we will sign a logistics guarantee agreement to ensure delivery timeliness; if delivery is delayed due to logistics reasons, we will coordinate with the logistics company to compensate you for the losses.
3. Q: Can you assist with the export customs clearance procedures for medical display screens?
   A: Yes, we can assist with the export customs clearance procedures for medical display screens. We have professional staff who are familiar with international trade customs clearance policies, and can provide a full set of customs clearance documents including commercial invoices, packing lists and certification documents. We can also cooperate with the customs broker designated by you to ensure a smooth customs clearance process, saving you time and effort.
4. Q: What is the delivery lead time for customized industrial display screens?
   A: The delivery lead time for customized industrial display screens is slightly longer than that of standard products, usually 20-30 working days. This is because customized products need to go through processes such as design adjustment, mold making and parameter customization. However, we will optimize the production process to shorten the delivery lead time as much as possible; for urgent customized orders, priority production can be arranged after negotiation and agreement.
5. Q: Can free samples of display screens be provided?
   A: Regarding your sample request, we regret to inform you that we are unable to provide free samples of display screens at this time, mainly due to the high costs incurred by product raw materials and rigorous quality inspection processes. You can apply for samples by paying the sample fee. Please rest assured that once your subsequent bulk order reaches the agreed quantity, this sample fee will be fully refunded.

IV. After-Sales Service & Customization

1. Q: What is the warranty period for industrial display screens? Is after-sales repair service prompt?
   A: The warranty period for our industrial display screens is 1 year. Within the warranty period, free repair or replacement services are available for non-human-induced faults. Our after-sales repair service is highly responsive, with a professional technical team—ordinary faults can be resolved within 3 working days, or we can directly replace the goods for you. For emergency situations, priority repair services can be provided to minimize your losses.
2. Q: Is 7×24-hour after-sales service support provided? Can problems be resolved in a timely manner?
   A: Yes, we provide 7×24-hour after-sales service support. You can contact our after-sales team at any time via phone, email or online customer service. We promise to respond to inquiries within 1 hour and provide solutions within 4 hours; if on-site repair is required, technical personnel will be dispatched to the site in the shortest possible time to ensure timely resolution of problems.
3. Q: Does after-sales repair of industrial display screens require returning the products to the factory?
   A: For minor faults of industrial display screens, our after-sales team can provide remote guidance for repair, eliminating the need for factory return. For major faults that cannot be resolved remotely, the products need to be sent back to the factory for repair; after the repair is completed, the products will be sent back to you via express delivery immediately.
4. Q: Is the order follow-up service responsive? Is the service attitude good?
   A: We have a professional order follow-up team with highly efficient service response. After an order is placed, you will be assigned a dedicated account manager who will synchronize real-time information such as production progress and logistics status. Adhering to the customer-first service philosophy, our team is friendly and patient, and will solve various problems encountered during cooperation in a timely manner.
5. Q: Can customized services be provided?
   A: Yes, we can provide customized services according to your requirements. We can customize parameters such as brightness, interface type, contrast ratio and anti-glare performance; we can also customize rugged display screens with dustproof, waterproof and shockproof features to adapt to complex industrial control environments. Meanwhile, we provide touch screen lamination services and can process touch screens according to your requirements.